Technical Support Services

Our service-minded support team is here to help you if you have any technical issues with your Tobii Pro eye tracker or any of our applications. Tobii Pro Connect allows you to speak directly to our support team, access FAQs, and download up-to-date software.

Overview

Free Core Support for life

Through our customer portal, Tobii Pro Connect, you receive an unlimited number of users for your account, you can access FAQs, tutorials, troubleshooting guides and downloads. You can get in touch and interact with our Support Engineers and manage your account and licenses. This is a free service and valid for the lifetime of your eye tracker.

Tobii Pro Premium Support

With this yearly plan on top of the Basic Support, you get fast-tracked service, access to phone support and remote assistance. Our Support Engineers can give you tips to improve usage as well as explain products concepts and features.

Tobii Pro Customer support portal

Tobii Pro Connect

To open a support ticket, read our FAQs, contact your account manager or to follow up on the progress of repairs and support cases, please visit our customer portal.

Go to Tobii Pro Connect

Service description

A full description of the support services, including the terms and coverage of the product support contracts for both software and hardware from Tobii Pro.

Download the service description