Support services

Our service-minded support team is here to help you if you have any problems with your Tobii Pro eye tracker or any of our applications. Our team is available normal business hours and speak English and several European languages.


Free Basic Support for life

Through our customer portal, Tobii Pro Connect, you receive an unlimited number of users for your account, you can access FAQs, tutorials, troubleshooting guides and downloads. You can get in touch and interact with our Support Engineers and manage your account and licenses. This is a free service and valid for the lifetime of your eye tracker.

Tobii Pro Premium Support

With this yearly plan on top of the Basic Support, you get fast-tracked service, access to phone support and remote assistance. Our Support Engineers can give you tips to improve usage as well as explain products concepts and features.

Tobii Pro Customer support portal

Tobii Pro Customer Portal

To open a support ticket, read our FAQs, contact your account manager or to follow up on the progress of repairs and support cases, please visit our customer portal.

Connect to the customer portal

Service description

A full description of the support services, including the terms and coverage of the product support contracts for both software and hardware from Tobii Pro.

Download the service description