My video replay is "black" in Tobii Pro Studio. What Codecs are supported?
If Tobii Pro Studio doesn't replay your video and only shows black frames, check the following:
- Your video is an .avi or .asf file encoded with MicrosoftVideo1, Techsmith, or xvid
- Other Codec packs, such as DivX or K-Lite, should be uninstalled from your computer
- You have a dedicated NVIDIA graphics card (not only a built-in Intel or AMD graphics card)
- Your Windows "Power Options" are set to "High performance"