My video replay is "black" in Tobii Pro Lab. What codecs are supported?
If Tobii Pro Lab doesn't replay your video and only shows black frames, check the following:
- Your video is an .avi or .mp4 (recommended) file encoded with H264 (recommended), DIVX, or
- Make sure you have LAVFilters (codec pack) installed, remove other codec packs from your computer
- Your Windows "Power Options" are set to "High performance"
- Check if your Windows updates are the most current
- If none of the above helps, try re-installing Tobii Pro Lab