Support told me to send the Glasses 2 files. What do I have to send?
In case support asks you to send the Glasses 2 files store all data from the SD card in a folder on your computer (folder projects, projects.ttgp and sm.data). Send the folder to a compressed (zipped) folder and send the compressed folder to support.
What do I do if the size of the folder is to big?
In case of you did more than one recording and therefore the size of the folder is too big to send to support please delete recordings not needed. Click on one recording folder and watch the fullstream.mp4 in the folder segments with a standard video-player. If the video is showing a recording not needed delete the recording folder. Do not delete any participants or calibrations data.