Some of the components which are required by Tobii Pro Glasses 2 Controller were disabled in Windows Fall Creators Update. As a result, video from Glasses 2 can’t be replayed. It is also impossible to update Glasses 2 firmware as the update button is disabled.
If you run into such issues, please follow the instructions below to fix it:
- Open Group Policy settings (type “gpedit” in Windows search)
- Go to Computer configuration\Administrative Templates\Network\Lanman Workstation
- Edit “Enable insecure guest logons” and set it to Enabled
- Apply changes and restart the machine.