Operator Assessment

Eye tracking is a tool used in operator assessment studies in order to understand the difference in individual performance. The results help produce actionable changes to ensure process, quality, and safety compliance.

Eye tracking in operator assessment

Eye tracking captures differences in how operators gather information and solve tasks. This methodology is particularly useful in complex environments, including simulators, with high requirements on process, quality, or safety compliance. The data from an eye tracker can reveal different decision-making-methods for researchers to better understand operator cognitive workload.

By understanding how different operators solve tasks, you can define appropriate training programs and instructions to close performance gaps among individuals. For many operations, these sort of cost-effective compliance processes are the key for business success.

Typical environments for operator assessment:

  • Control rooms
  • Control panels
  • Cockpits
  • Simulators

In the video Billy Josefsson (Senior Advisor ATM, Safety and Human Performance for Luftfartsverket) explains the value of eye tracking in air traffic control; both in simulators and working air traffic control towers.


University of Birmingham

The University of Birmingham used eye tracking to examine how different operators perform road traffic control tasks and make decisions based on noisy data streams from various sensing technologies and historical data. Read more

Products and services

Tobii Pro offers hardware and software, along with training and support, for the study of human performance in different situations. We have flexible solutions for research in real-world environments and in lab settings.

We have created eye trackers with a range of capabilities- from easy-to-use live viewing in order to get immediate insights to more advanced solutions for the full spectrum of qualitative and quantitative analysis. Read more

  • Martin, C., Cegarra, J., & Averty, P. (2011). Analysis of Mental Workload during En-route Air Traffic Control Task Execution Based on Eye-Tracking Technique. In D. Harris (Ed.), Engineering Psychology and Cognitive Ergonomics (pp. 592–597). Springer Berlin Heidelberg. Retrieved from http://link.springer.com/chapter/10.1007/978-3-642-21741-8_63
  • Marshall, S. P. (2009). What the Eyes Reveal: Measuring the Cognitive Workload of Teams. In V. G. Duffy (Ed.), Digital Human Modeling (pp. 265–274). Springer Berlin Heidelberg. Retrieved from http://link.springer.com/chapter/10.1007/978-3-642-02809-0_29
  • Dehais, F., Causse, M., & Pastor, J. (2008). Embedded eye tracker in a real aircraft: new perspectives on pilot/aircraft interaction monitoring. Presented at the Proceedings from The 3rd International Conference on Research in Air Transportation. Fairfax, USA: Federal Aviation Administration.

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