The University of Birmingham used eye tracking to examine how different operators perform road traffic control tasks and make decisions based on noisy data streams from various sensing technologies and historical data.
Data moves fast in a road traffic control room. How do the operators that keep our streets and highways flowing smoothly process complex information coming from multiple sources simultaneously? Dr. Neil Cooke, Dr. Sandra Starke, and Prof. Chris Baber, Dept. of Electronic, Electrical and Systems Engineering, University of Birmingham, used wearable eye trackers from Tobii Pro to assess the decision-making strategies of traffic control operators as they managed an 'object in the road' task. The results clearly illustrate the value of eye tracking in human factors assessments.
Eye tracking allowed the researchers to directly measure and analyze visual information sampling behavior in the field study. This information is crucial in a road traffic control room because the situational awareness of operators can be deceptive and based on familiarity effects. Eye tracking offers a means of studying and adapting user interfaces to better support more accurate and efficient operator performance.
We chose Tobii Glasses for field studies in control rooms because of its portability, ease of wear, and ease of use.
The study illustrated how human actions within complex environments can be understood using eye tracking metrics based on social network analysis.
When researchers collected all of the gaze data from an operator, they were able to see where the operator focused most of their attention and how it shifted, as shown in the heat map above. It was clear that, in routine tasks, the operator viewed the incident report screen and the map of the road network (as shown by the red centers of the heat maps) and gave less attention to the CCTV feed (and the joystick to control the camera for this feed).
Image: A heat map showing where operators focus their attention
The objectives of the study were to find out how different operators navigate multiple information sources, to analyze the ways operators use information sources, and to see operators' strategies when responding to incidents while completing their tasks. Additionally, the study was designed to determine the correlation (dependence) between head movements, gaze shifts, and their relationship to task structure.
By analyzing patterns of attention, the researchers gained insight into how operators deal with the available information and the relative importance of the different information sources. The data will be used to develop models of the operators' decision-making process in order to evaluate the screen designs developed under the SPEEDD project.
In this study, researchers used wearable eye trackers from Tobii Pro to study how three operators resolved a simulated 'object in the road' task, requiring information gathering and integration from multiple displays. Control room operators rely on visual information processing facilitated through visual sampling, which was quantified using eye tracking.
Image: Control room environment
The results suggest that accommodation of different workflows, respectively multiple visual sampling strategies, may be beneficial in control room design.
The eye tracking revealed that there is no single workflow in completing the required tasks, rather each individual views and processes the information differently. Thus, it is important that the control room environment and procedures support multiple visual strategies.
The researchers found that each operator favored different information sources to complete the same task. There are differences in CCTV monitoring between the operators, resulting in viewing modality preferences. Operators aligned head and eye direction with respect to the areas of interest for most of the time and the contribution of head movements to gaze shifts is highly subject specific.
Using a graph-theoretic analysis from the emerging field of social network analysis, researchers proposed new metrics for visualizing and measuring attention behavior in environments containing information flows. By analyzing these patterns of attention, they gained insight into the relative importance of the different information sources and the ways operators deal with them.
The eye tracking results will help develop models of decision making in control rooms. In addition, the researchers will use the data in designing new road traffic control interfaces and operating procedures for future use.