Why can't I connect to Tobii Pro Studio from the Tobii Studio Logger/Remote Live viewer?

If you are having difficulties connecting the Remote Logger/Remote Liver Viewer to the Tobii Pro Studio eyetracking PC, please investigate the following:

 

  1. confirm that the version of Tobii Pro Studio and the Remote Logger/Remote Liver Viewer match
  2. make sure you are connecting to the correct IP address in the Remote Logger/Remote Liver Viewer (double-check the IP address on the Tobii Pro Studio computer)
  3. make sure the LAN is not clogged with data traffic for other use. Ideally the eyetracker setup has its own autonomous Gigabyte switch (supporting jumbo frames).