Symptoms may be: eye tracker is not found, connection to eye tracker is unstable, web recordings do not start, Studio crashes and many more
In case the eye tracker cannot be found in Tobii Pro Studio or the Web Recording element cannot be started iyour network security policy might be too restrictive.
Your should contact your IT department to find a way to integrate the Tobii Pro Studio computer into your network. Tobii Pro Studio requires to local administrator privileges and needs to be allowed in the firewall.
Please check Which ports should be open in the firewall to use Tobii Pro Software?
The IPv4 and IPv6 configuration of the network adapter should be set to obtain an IP address automatically. Static IP addresses are not supported.